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Services

Village n Life's Waterfront Village offers guests luxury serviced apartments offering superior services and facilities.  With over 35 staff members, including managers, drivers & handymen, we offer first-class housekeeping services, a central reception, concierge, security and luxury transfer services.

Reception and Concierge

Reception

Waterfront Village features a reception, located on the premises with friendly and professional staff who offer our guests the following services - meet on arrival, assist with check-in, booking tours, airport transfers and car hire. The reception is equipped with two computers and is a wifi hotspot exclusively for our guests.

Reception Hours: 07h00 – 23h00
Late arrivals can be arranged at an additional charge after hours.

Reception and Concierge

Uber Taxi Service

We now offer an Uber booking service to  our guests. The service carries a minimum booking fee of R20 and can be requested from reception.
Estimate fairs through UberX :
Airport drop off – R250
Camps Bay – R80
Table Mountain / Cableway – R65

Security

Security

Our state of the art security system is a major feature. The Waterfront Village is one of the most secure places to stay at, with full perimeter security and CCTV, access control at two main security entrances and video monitoring of entrances from your own apartment. Every apartment is fitted with an electronic safe for private use and the canal is also monitored by security in a rubber duck boat.


Control Room

Control Room

Waterfront Village is part of the Village n Life Group who offers all guests access to the 24 hour Village n Life control room. The control has direct access to the senior management of Village n Life, Embassy or Consulate offices, and other essential and emergency contacts.

Contact number: +27 (0)21 430 4100

Guest Amenities

Guest Amenities

On arrival all guests are pampered by a luxury range of guest amenities, for your convenience we supply all the basic toiletries and necessities for the first night of stay. Our collection of Hermoza products compliments our wonderfully furnished and equipped apartments.

Housekeeping

Housekeeping

Monday to Saturday between 09h00 and 16h00. The department offers guests a daily general cleaning of the apartment and every fifth day a full service will be done which consists of thorough cleaning of both the inside and the balconies of the apartment as well as a linen and towel change. On Sundays and Public holidays, housekeeping can be arranged on request at an extra charge.

Laundry Services

Laundry Services

We offer a laundry service from Monday to Saturday at an additional cost. All laundry received at the front desk by 08h30 will be returned to the guests by 17h00. This service includes:

  • Washing
  • Ironing
  • Dry cleaning
  • Suede and leather cleaning
  • Treatment and cleaning of all delicate fabrics