ServicesGuests are offers the same quality of services as a luxury hotel. With over 35 staff members, including managers, drivers & handymen, we offers first-class housekeeping services, a central reception, concierge, security and luxury transfer services.
Reception & Concierge
The 24 hour reception area is located at the entrance to the Waterfront Village and is a welcoming space, furnished with couches and equipped with a computer for guests’ use. The front desk operates seven days a week.
Concierge service is available where friendly and knowledgeable staff can assist guests with information and booking tours and attractions, airport transfers and car hire.
Our state of the art security system is a major feature. The Waterfront Village is one of the most secure places to stay at, with full perimeter security and CCTV, access control at two main security entrances and video monitoring of entrances from your own apartment. Every apartment is fitted with an electronic safe for private use and the canal is also monitored by security in a rubber duck boat.
Collect and drop off service
We offers guests the convenience of a collect and drop off service with our 4 seater golf cart. Due to the size of the property, guests luggage can be transported securely to their apartment.
All guests are pampered by the luxury range of guest amenities. The amenities are replenished during your stay and we supply all your basic toiletries and necessities. Our collection of Eco-friendly Rooibos products compliments our wonderfully furnished and equipped apartments.
Monday to Saturday between 09h00 and 16h00. Sundays between 09H00 and 14H30. Public holidays on request.
The department offers guests a daily general cleaning of the apartment and every third day a full service will be done which consists of thorough cleaning of both the inside and the balconies of the apartment as well as a linen and towel change.
We offer a laundry service from Monday to Saturday at an additional cost. All laundry received at the front desk by 08h30 will be returned to the guests by 17h00. This service includes:
- Dry cleaning
- Suede and leather cleaning
- Treatment and cleaning of all delicate fabrics